True home healthcare LLC is committed to providing every individual the equal opportunity to access the home care services they require. We make it a point to serve each client without prejudice toward their personal, cultural, spiritual, or economic backgrounds. In addition to offering equitable services, we ensure the protection of our client’s rights and make it our duty to explicitly explain these rights and responsibilities to them before initiating any of our programs. In circumstances where you may not be able to exercise these rights due to physical or cognitive limitations personally, your family can act on your behalf.
As our esteemed clients, you are entitled to the following:
- Unmatched and proficient care from our highly trained healthcare professionals;
- Caregiver discussing the tailored care plan to the senior couple
- Custom-made programs that cater to your specific care needs;
- Freedom from any form of verbal, physical, or psychological abuse;
- Services delivered with the highest regard for respect, privacy, and confidentiality;
- Liberty to make informed decisions and judgments on ethical matters;
- Treatment that upholds your dignity at all times;
- Admission for service, given our agency’s ability to provide suitable care;
- A healthcare provider who is both knowledgeable and skilled in the specific care program you require;
- Involvement in the design, planning, and administration of care programs, routine reviews, care adjustments, and personnel changes that our agency may implement;
- Awareness of the schedules of your care program and the identities of the individuals who will be part of it;
- The option to request a specific care provider and decide the duration of their services;
- The right to refuse any or all treatment, as far as the law permits;
- Referral to other services if denied services for any reason or upon request;
- Assistance in seeking community resources that can offer financial support for your program;
- Information about the procedures for submitting written complaints or grievances;
- Appropriate responses to any complaint or grievance submitted; and
- Access our contact information and service schedules to acquire additional information about our agency, lodge complaints, or report abuse.
If you have any inquiries about us or the services we offer, don’t hesitate to call us or send us a message. We’d be glad to discuss it with you.